UMR, UnitedHealthcare and Optum provide support for those impacted by Hurricane Harvey in Texas.
UnitedHealthcare and its companies are taking action to help those in need. Support includes assisting health plan participants who may need to make alternate arrangements to ensure continuity of care and access to early prescription refills, as well as a free emotional-support line to help people who might be affected.
Although you may not have employees in the affected areas, your employees may have family members or friends in those affected areas so I wanted to share some of the resources that UMR, UnitedHealthcare and Optum have available.
UnitedHealthcare and Optum to Support Texans Affected by Hurricane Harvey
Assistance for UMR plan participants whose access to care or prescription needs may have been affected
Free emotional-support help line from Optum open to anyone
Help Finding a Network Care Provider, Early Refills: Plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their medical ID cards.
For plan participants who may have misplaced their medical ID cards, call (800) 826-9781. People enrolled who have a smartphone can go to UMR.com in their mobile web browser, which provides instant access to their ID card, network care providers, their personal health benefits and more.
Free Help Line: www.liveandworkwell.com. Optum, a leading health and behaviorial health services company, is offering a free emotional-support help line to those affected by the hurricane.